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Frequently Asked Questions
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On this page, you will find the answers to our guests and clients’ most frequently asked questions. Find the information you need in the categories below.

Booking

At what time is it possible to check in and when is the latest possible check out?

Check-in time is 14:00 hrs. In some instances, it is possible to check in earlier – please contact the reception desk, who will be able to tell you if your room will be ready before 14:00 hrs.

The latest check out time is 12:00 hrs. If you have a late departure flight from Copenhagen, your luggage can be transported direct from the Copenhagen Admiral Hotel to the airport, thus allowing you greater flexibility on your final day in Copenhagen. Further details of the service are available here.

I will be arriving at the hotel very late evening or at night. Is late check in available?

Our reception is open 24 hours a day and our night porter will take care of your check in, should you arrive during the night.

How do I change/cancel/check my reservation?

If you made the reservation via our website, please contact us if you have queries concerning your reservation. You can contact us by mail at booking@admiralhotel.dk  or by calling +45 33 74 14 14

If you made your reservation via a hotel booking service or an internet agency, you should contact the service/agency concerned.

Does the hotel have family rooms?

We can offer family rooms for up to 4 persons.

How do I reserve a room with a gift voucher?

Please call +45 33 74 14 14 and inform us of your gift voucher number.

May we bring our dog with us and, if so, how much does it cost?

Yes, we accept dogs but we request guests who wish to have their dog with them, to contact us prior to making a reservation. The price is DKK 100 per dog per stay.

Is the procedure for group reservations different from that for individual reservations?

Yes, if you wish to reserve 20 rooms or more, you should contact our group reservations at booking@admiralhotel.dk

 

Facillities

Is smoking permitted at the hotel?

No, you must go out of doors to smoke. All rooms and all public areas of the Copenhagen Admiral Hotel are non-smoking areas – and this applies to e-cigarettes as well. Furthermore, it is forbidden to smoke through an open window.

What spaces do you have available for a meeting / conference / private event?

With our 366 rooms, 11 meeting rooms, conference facilities accommodating up to 300 guests and more than 500 parking spots in Kvæsthusmolen, the Copenhagen Admiral Hotel is ideal for meetings, international conferences, board meetings, receptions and private events. To arrange for a tour of the various venue spaces, please get in touch with our event team via +45 33 74 14 14 or event@admiralhotel.dk

Get an overview of meeting and conference rooms here.

Is it possible to park at the hotel?

The hotel has 50 private parking spaces available for guests in front of the hotel. It is not possible to reserve a parking space.

The prices for parking in the private parking spaces are:

08:00 – 18:00 hrs, DKK 20 per hour

18:00 – 08:00 hrs, DKK 10 per hour

24 hour parking ticket: DKK 160

Please remember to place a valid parking ticket in a visible place inside the windscreen/on top of the dashboard.

Are there other parking facilities in the neighbourhood?

100 metres from the hotel, there is underground parking beneath the Kvæsthus Wharf for 500 cars.

The prices for parking beneath the Kvæsthus Wharf are:

Per hour: Purchase tickets from the ticket automats in the car cellar.

You can obtain a reduced rate for a 24-hour parking ticket at the hotel reception for: DKK 225

 

 

Does the hotel offer complimentary WiFi?

Wireless internet is available throughout the hotel and is free of charge for our guests

Connect your Wi-Fi to the wireless net “Admiralhotel” Open your browser and then www.google.com. Follow the on-screen instructions.

Does the Copenhagen Admiral Hotel offer a car rental service?

Yes! We can arrange car rental via the various car rental companies in Copenhagen. Please contact our concierge at information@admiralhotel.dk or please call +45 33741414

Do you offer bicycle rentals?

You can rent bicycles from the reception desk. We have normal bicycles as well as family transporter tricycles for an adult with two children.

Normal bicycle rental: DKK 130 per day

Family transporter rental: DKK 399 per day

How do I find my way to the major tourist attractions in Copenhagen?

We have developed a GPS widget for our website. By using the widget, you will have route descriptions available on your cell phone for Copenhagen’s attractions, highlights, museums, entertainment and shopping facilities. Find the GPS widget here

Does the hotel have wellness and health facilities?

The hotel has its own wellness facilities with sauna, walk-in-shower and steam bath. The facility is available for hire for 50-minute periods and reservations should be made at the reception desk.

Reservations for massage should be made at the reception, either by calling +45 33 74 14 14 or by e-mail at reception@admiralhotel.dk or information@admiralhotel.dk

Is there a luggage storage service available?

If you arrive at the hotel before 14:00 hrs, we can store your luggage in the luggage area until your room is available.

If you wish to have your luggage transported directly to the airport when departing, we offer this service. Further details of the service are available here.

Does the hotel offer a babysitting service?

We can offer babysitting/childminding, if you request the service prior to arrival. We have an agreement with Pedagogic Temp Bureau for this service. Please contact our concierge at information@admiralhotel.dk or please call +45 33741414

We can request fully qualified kindergarten teachers, nursery nurses and schoolteachers. Assistance is available for everything from homework help to excursion planning and board games!

Do you have baby equipment available?

We have an agreement with Baby Golightly who hire out equipment for children and babies to families visiting Copenhagen. Baby Golightly can supply everything that a family might need during a stay in Copenhagen.  Please contact our concierge at information@admiralhotel.dk or please call +45 33741414.

You can hire a perambulator, a pushchair, a car seat or a cot and have it delivered to the hotel or the airport or to a location, which suits you. It is also possible to purchase nappies and baby foods. This makes travelling with babies or small children easier and at the same time supports a sustainable alternative.

 

Transportation

How can I get from Copenhagen Airport to the hotel?

There are a number of possibilities for taking public transportation from the airport to the hotel.

The airport Metro Station is connected to Terminal 3 and the Metro operates with 4-6 minute intervals during the day and early evening and with 15-20 minute intervals at night. You should take the Metro to the Kongens Nytorv station, which is 750 metres from the hotel.

Of course, you can take a taxi right to the door of the Copenhagen Admiral Hotel. The final price is dependent on the time of the day but the “distance” price is approximately DKK.300.

If you are arriving by car, you can find a route description here:

Which public transportation facilities are available close to the hotel?

The Kongens Nytorv Metro station is 750 metres from the hotel. The Metro operates with 4-6 minute intervals during the day and early evening and with 15-20 minute intervals at night.

The Nørreport Station and Copenhagen Central Station are each about 2 kilometres from the hotel and from these there are subway connections to all parts of the city and suburbs.

The closest bus stop to the hotel is 150 metres away at Skt. Annæ Plads.

You can read much more about the public transportation system and plan your journey here

If you would like chauffeur driven transportation of any kind, please contact our concierge at information@admiralhotel.dk or please call +45 33741414.

 

Food and Beverage

Does the hotel have a bar and a restaurant?

The SALT bar & restaurant is located in the hotel and is open daily for breakfast, lunch and dinner as well as for drinks in the bar. SALT’s cuisine is the essence of innovation and inspired flavour combinations – modern Danish created on the firm foundation of traditions, where modern techniques enhance the experience on the palate.

SALT restaurant
Lunch, daily: 12:00 – 16:00 hrs.
Dinner, daily: 17:00 – 22:00 hrs.

Breakfast buffet, Monday – Friday: 06:30 – 10:00hrs.
Breakfast buffet, Saturday – Sunday: 07:00 – 10:30 hrs.

You can see the menu and make table reservations on SALTs website or by telephone +45-3374 1444

SALT bar
The SALT bar is located in a very lively part of the hotel, adjacent to the reception area.

Here you can relax in the comfort of the elegant lounge furniture, enjoy a good beer or a colourful drink and soak up the atmosphere. If you would like a light snack, the bar offers delicious food for lunch or dinner.

The bar’s opening hours are:
Monday – Thursday: 10.00 – 01.00 hrs.
Friday: 10.00 – 02.00 hrs.
Saurday: 10.30 – 02.00 hrs.
Sunday: 10.30 – 00.00 hrs.

At what times is the breakfast buffet served?

Our breakfast buffet is served:
Monday – Friday: 06:30 – 10:00hrs.
Saturday – Sunday: 07:00 – 10:30 hrs.

Does the hotel provide a food and beverage room service?

We offer a 24-hour snack service and it is possible to order selected hot food dishes from our room service menu between 12:00 hrs. and 22:45 hrs.

Sandwiches, coffee and soft drinks are available 24 hours a day and it is possible to have a tray with a selection of items from the breakfast buffet delivered to your room at breakfast time.

 

Other

How do I get a company agreement?

Copenhagen Admiral Hotel offers its loyal customers a favourable price through a corporate agreement. Contact Lisbet Heininge via +45 33 74 14 14 or lah@admiralhotel.dk for more information.

 

If your question hasn’t been answered, please contact us and we’ll be happy to personally help you via booking@admiralhotel.dk or +45 33 74 14 14. We also answer questions on our Facebook page.